FIRST TIME BUYERS GET AN EXCLUSIVE DISCOUNT OF 15% OFF PURCHASE PRICE
RETURN AND EXCHANGE POLICY
RETURN AND EXCHANGE
In the case that a customer is unhappy with the purchase, the product can be returned for a refund. Please note that it must be returned within five working days from day of receipt.
Please take note of the following:
1. Please email me at email@example.com or message me here to inform me about the return/exchange.
2. The product to be returned must be in its original, unworn condition and returned in the original packaging with proof of purchase.
3. Returns will get a refund for the purchase price of the product (excluding shipping cost).
4. Shipping expenses are the responsibility of the customer.
5. Earrings (for hygiene reasons) cannot be refunded or exchanged.
6. Returned jewelry must be couriered to the following address: 10 Gousblom Street, Hopefield, 7355
7. Refund payment: Please include your banking details in your email to me. Refunds will be done via EFT, once the product have been accepted. Once the returned product has been received, allow 5 working days for the completion of the refund.
8. Damaged purchase: Please contact me within 48 hours if you have received a damaged product. My cell: 082 828 1778 or send me a message through the Contact page.
The handmade jewelry are one-of-a-kind items created with certain techniques and individual colour blends. Therefore, it would not be possible to repair the item to its original state.