FIRST TIME BUYERS GET AN EXCLUSIVE DISCOUNT OF 15% OFF PURCHASE PRICE

 

RETURN AND EXCHANGE POLICY

 

RETURN AND EXCHANGE

In the case that a customer is unhappy with her purchase, the product can be be returned for a refund. Please note that it must be returned within seven working days from day of receipt.

Please take note of the following:

1. Please email me at annalie@claybliss.co.za or message me here to inform me about the return/exchange.

2. Please make sure that product returns or exchanges must be in their original, unworn condition and returned in the original packaging with the pay receipt.

3. Returns will get a refund for the purchase price of the product (excluding shipping cost).

4.   Shipping expenses are the responsibility of the customer. 

5. Earrings (for hygiene reasons) cannot be refunded or exchanged.​​

6. Returned jewelry must be couriered to the following address: 10 Gousblom Street, Hopefield, 7355

7. ​Refund payment: Please include your banking details in your email to me. Refunds will be done via EFT, once the product have been accepted. Once the returned product has been received, allow 5 working days for the completion of the refund. 

8. Damaged purchase: Please contact me within 48 hours if you have received a damaged product. My cell: 082 828 1778 or send me a message through the Contact page.

Thank you.

 

REPAIRS

The jewelry is made with polymer clay (excluding findings). Polymer clay is normally strong, but could be delicate depending on the design. The handmade jewelry are one-of-a-kind items created with certain techniques and individual colour blends. Therefore, it would not be possible to repair the item to its original state.