ARE YOU ON MY EMAIL LIST? YOU COULD BE THE ONE WHO WILL RECEIVE A MONTHLY ONE OF A KIND JEWELRY GIFT.

 

RETURN AND EXCHANGE POLICY

 

RETURN AND EXCHANGE

In the unlikely event that you are unhappy with your purchase, you may return the jewelry within seven working days from the date of receipt for a refund. 

Please follow these steps:

1. Email me at blissclay16@gmail.com or message me here to inform me about the return/exchange, and the reason why.

2. Product returns or exchanges must be in their original, unworn condition and returned in the original packaging. 

  • If there is an item you wish to have that has a higher value, you can pay the difference.
  • Returns will get a refund for the purchase price of the product (excluding shipping cost). Once the returned product has been received, allow 5 working days for the completion of the refund. Shipping expenses is the responsibility of the customer. 
  • Earrings (for hygiene reasons) or products bought on sale cannot be refunded or exchanged.​​

3. Returned jewelry must be couriered to the following address: 10 Gousblom Street, Hopefield, 7355

4. ​Please include your banking details in your email to meRefunds will be done via EFT, once the product have been accepted.

3. Damaged purchase: Please contact me within 48 hours if you have received a damaged product. Call me on 082 828 1778 or send me a message through the Contact page.

 

REPAIRS

The jewelry is made with polymer clay (excluding findings). Polymer clay is normally strong, but could be delicate depending on the design. The handmade jewelry are one-of-a-kind items created with certain techniques and individual colour blends. Therefore, it would not be possible to repair the item to its original state.