FIRST TIME BUYERS GET AN EXCLUSIVE DISCOUNT OF 15% OFF PURCHASE PRICE

 

RETURN AND EXCHANGE POLICY

 

RETURN AND EXCHANGE

In the case that a customer is unhappy with the purchase, the product can be returned for a refund. Please note that it must be returned within five working days from day of receipt.

Please take note of the following:

1. Please email me at annalie@claybliss.co.za or message me here to inform me about the return/exchange.

2. The product to be returned must be in its original, unworn condition and returned in the original packaging with proof of purchase.

3. Returns will get a refund for the purchase price of the product (excluding shipping cost).

4.   Shipping expenses are the responsibility of the customer. 

5. Earrings (for hygiene reasons) cannot be refunded or exchanged.​​

6. Returned jewelry must be couriered to the following address: 10 Gousblom Street, Hopefield, 7355

7. ​Refund payment: Please include your banking details in your email to me. Refunds will be done via EFT, once the product have been accepted. Once the returned product has been received, allow 5 working days for the completion of the refund. 

8. Damaged purchase: Please contact me within 48 hours if you have received a damaged product. My cell: 082 828 1778 or send me a message through the Contact page.

Thank you.

 

REPAIRS

The handmade jewelry are one-of-a-kind items created with certain techniques and individual colour blends. Therefore, it would not be possible to repair the item to its original state.