SMILE WHEN WEARING MY HANDMADE, BOHO-CHIC JEWELRY AND BE ORIGINAL.

 

 

RETURN AND EXCHANGE POLICY

 

RETURN AND EXCHANGE

In the unlikely event that you are not giddy with excitement over your purchase, you may return your jewelry within five days from the date of receipt for a full refund. 

Please follow these steps:

1. Call me on 082 828 1778 to inform me about the return/exchange.

2. Product returns or exchanges must be in their original, unworn condition and returned in the original packaging. Please include the proof of purchase. 

Returns will get a refund for the purchase price of the product (excluding delivery cost). Once I receive the returned product, allow 5 working days for the completion of the refund. Return shipping cost is the responsibility of the customer. Any items returned after five days can be returned for store credit or exchange only, and must be returned within two weeks.

3. Damaged purchase: Please contact me within 48 hours if you have received a damaged product. Any returns due to an unforeseen malfunction of the jewelry or that originated with its creator will be refunded in full, including return shipping, as well as a sincere apology.

Earrings (for hygiene reasons) or products bought on sale cannot be returned or exchanged.

 

REPAIRS

The jewelry is made with polymer clay (excluding findings). Polymer clay is normally strong, but could be delicate depending on the design. The handmade jewelry are one-of-a-kind items created with certain techniques and individual colour blends. Therefore, it would not be possible to repair the item.